Articles on: Troubleshooting

How to solve issues with antivirus programs

How to tell if you're affected

Antivirus programs can sometimes cause issues with the Curiosity app. We are working with antivirus companies to get the app whitelisted by default.

If your antivirus is causing problems, the app may crash and show an error that looks like this:

`Class nameRocksDbSharp.RocksDbException
MessageIO error: NewRandomAccessFile failed to Create/Open: 
Operation did not complete successfully because the file contains a virus or potentially unwanted software.'

How to solve antivirus issues: Whitelist the app

The way to avoid problems with your antivirus program is to manually "whitelist" the Curiosity app and data folder.

To do that on Windows, whitelist the following paths (sometimes also called "add exceptions" or "trusted apps"):
App folder: %localappdata%\Programs\curiosity
Data folder: %appdata%\curiosity\local\

For steps to whitelist files in common antivirus software, follow the instructions in the links below (external websites):
McAfee antivirus
Norton AntiVirus
Trend Micro Antivirus
Avast One
Microsoft Defender
Avira antivirus
Webroot SecureAnywhere AntiVirus
Sophos Home
Cytomic / Advanced EPDR
CleanMyMac by MacPaw

Updated on: 28/07/2023

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