How to solve issues with antivirus programs
How to tell if you're affected
Antivirus programs can sometimes cause issues with the Curiosity app. We are working with antivirus companies to get the app whitelisted by default.
If your antivirus is causing problems, the app may crash and show an error that looks like this:
`Class nameRocksDbSharp.RocksDbException MessageIO error: NewRandomAccessFile failed to Create/Open: C:\Users\artem\AppData\Roaming\Curiosity\local\storage\Graph\v000000\--\RocksDbStorage\MosaikGraph/889860.sst: Operation did not complete successfully because the file contains a virus or potentially unwanted software.'
How to solve antivirus issues: Whitelist the app
The way to avoid problems with your antivirus program is to manually "whitelist" the Curiosity app and data folder.
To do that on Windows, whitelist the following paths (sometimes also called "add exceptions" or "trusted apps"):
App folder: %localappdata%\Programs\curiosity
Data folder: %appdata%\curiosity\local\
For steps to whitelist files in common antivirus software, follow the instructions in the links below (external websites):
Trend Micro Antivirus
Webroot SecureAnywhere AntiVirus
Cytomic / Advanced EPDR
CleanMyMac by MacPaw
Updated on: 28/07/2023