What are Curiosity Logs?

Logs are the Curiosity app's way of recording what it's doing. They can be be useful for troubleshooting.

Logs (.log files) are stored in the Curiosity app folder called logs and a subfolder whose name is a long string. It looks like the files in the screenshot below.

Curiosity logs folder

Logs contain private information like file names and searches. We use them only to troubleshoot your problem. Find out more in our privacy policy.

How to share logs from the app

How to share logs with a connected email account
Note: This method requires you to have an O365 or Gmail account connected to Curiosity.

The easiest way to send logs to Curiosity is by using the built-in send feature.
In the left bar, click on the cog (⚙️) icon for Preferences
Scroll down to the section on Troubleshooting
Click on the button Share logs with Curiosity

The app will send us an email with the logs.

How to share logs without a connected email account

To share logs without a connected Gmail or O365 email account, you can use the app to open the logs folder and send us a zip file of the contents.

To find the log files (macOS / Windows):
In the left bar, click on the cog (⚙️) icon for Preferences
Scroll down to the section on Troubleshooting
Click the arrow button next to Logs Path (Open logs folder)

To send the the logs to Curiosity, zip the files and send us an email to hello@curiosity.ai.

How to find the logs without the app

Follow these steps to find and share logs if you can't use the app, e.g. because you uninstalled it.

Windows

To find the logs on Windows:
Open Windows Explorer
In the top bar (with file names), type %temp% and hit Enter. This will take you to the Temp folder.
Open the folder Curiosity and the folder logs. You should see one or more .log files
Zip the files and send us an email to hello@curiosity.ai

Mac

To find the logs app on Mac:
Open Finder
Press ⌘ + Shift + G ("Go to" menu)
Paste this path into the popup window: '/Users/USER/Library/Application Support/curiosity/logs/', replacing 'USER' with your Mac username
Hit Enter to go to the folder: You'll see a folder with long, meaningless name
Open the folder to see one or several log files with the extension .log
Zip the files and send us an email to hello@curiosity.ai
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