What are Curiosity Logs?

Logs are the Curiosity app's way of recording what it's doing. Curiosity keeps a rolling log of activities on your device, and will erase them automatically after some time. If you're having issues with the app, you can choose to share your logs with us. They can be useful for troubleshooting any issues you might be seeing.

How to share logs from the app

How to share logs with a connected email account

Note: This method requires you to have an O365 or Gmail account connected to Curiosity.

The easiest way to send logs to Curiosity is by using the built-in send feature.

1. In the left bar, click on the cog (⚙️) icon for Preferences
2. Open the section Troubleshooting in the left bar
3. Click the button Share logs with Curiosity

The app will send us an email with the logs.

How to share logs without a connected email account

To share logs without a connected Gmail or O365 email account, you can use the app to open the logs folder and send us a zip file of the contents.

To find the log files (macOS / Windows):

1. In the left bar, click the cog (⚙️) icon for Preferences
2. Open the section Troubleshooting in the left bar
3. Click the arrow button next to Logs Path (Open logs folder)
4. Zip the files and send to us via email to hello@curiosity.ai

How to find the logs without the app

Follow these steps to find and share logs if you can't use the app, e.g. because you uninstalled it.

Windows

To find the logs on Windows:

1. Open Windows Explorer
2. In the top bar (with file names), type %temp% and hit Enter. This will take you to the Temp folder
3. Open the folder Curiosity and the folder with a long, meaningless name. You should see one or more .log files
4. Zip the files and send to us via email to hello@curiosity.ai

Mac

To find the logs app on Mac:

1. Open Finder
2. Press ⌘ + Shift + G ("Go to" menu)
3. Paste this path into the popup window: '/Users/USER/Library/Application Support/curiosity/logs/', replacing 'USER' with your Mac username
4. Hit Enter to go to the folder: You'll see a folder with a long, meaningless name
5. Open the folder to see one or several log files with the extension .log
6. Zip the files and send to us via email to hello@curiosity.ai

Updated on: 28/07/2023