Articles on: Troubleshooting

Help, I can't find something!

If you can't find what you're looking for, try the following steps:

Make sure it's in the app:
Check you connected that source
Check if you're filtering results

Make sure the file has been indexed:
Until indexing is finished, results may be incomplete
Check the indexing status: When it's complete, in the left menu the ⏸ (Pause) icon will change to 😴 (Indexing complete)
Check the file type is supported (user guide)
Check the language you're searching for is supported (user guide)

If you're looking for text inside a file, make sure the contents have been indexed:
Check Curiosity supports searching in file contents for that file type (user guide)
Check you have the right license: The free version of Curiosity only indexes file names for most file types
If you're searching in scans or images, check that OCR is turned on (user guide) and enabled for your language

Reference needed

Updated on: 17/09/2022

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