Help, I can't find something!

If you can't find what you're looking for, try the following steps:

Make sure it's in the app

• Check if you connected that source
• Check if you're filtering results

Make sure the file has been indexed

• Until indexing is finished, results may be incomplete
• Check the indexing status: When indexing is in process, there'll be a ⏸ (Pause) icon on the left menu next to the ⚙️(Cog) Icon.
• You can also check your indexing status under Preferences, File Scheduling and Queue. When indexing is complete, the Queue will show Idle.
• Check if the file type is supported and enabled (user guide)
• Check if the language you're searching for is supported and activated (user guide)

If you're looking for text inside a file, make sure the contents have been indexed

• Check if you have the right license: The free version of Curiosity only indexes file names for most file types
• Check if Curiosity supports searching in file contents for that file type (user guide)
• If you're searching in scans or images, check that OCR is turned on (user guide) and enabled for your language

Try recreating search indexes

• If you're not seeing a search result, recreating the search index can sometimes help (user guide)

Make sure you have the latest app version

• Go to Preferences and select the section About. Click the blue button to Check for updates.
• For more ways to update your app, check this help guide.

Updated on: 28/07/2023