Help, I can't find something!
If you can't find what you're looking for, try the following steps:
Make sure it's in the app
- Check if you connected that source
- Check if you're filtering results
Make sure the file has been indexed
- Until indexing is finished, results may be incomplete
- Check the indexing status: When indexing is in process, there'll be a ⏸ (
Pause
) icon on the left menu next to the ⚙️(Cog
) Icon. - You can also check your indexing status under
Preferences
,File Scheduling
andQueue
. When indexing is complete, theQueue
will showIdle
. - Check if the file type is supported and enabled (user guide)
- Check if the language you're searching for is supported and activated (user guide)
If you're looking for text inside a file, make sure the contents have been indexed
- Check if you have the right license: The free version of Curiosity only indexes
file names
for most file types - Check if Curiosity supports searching in file contents for that file type (user guide)
- If you're searching in scans or images, check that OCR is turned on (user guide) and enabled for your language
Try recreating search indexes
- If you're not seeing a search result, recreating the search index can sometimes help (user guide)
Make sure you have the latest app version
- Go to
Preferences
and select the sectionAbout
. Click the blue button toCheck for updates
. - For more ways to update your app, check this help guide.
Updated on: 28/07/2023
Thank you!