Articles on: Troubleshooting

Curiosity crashes with antivirus program

Antivirus programs can crash Curiosity

Antivirus programs can cause issues with the Curiosity app. if you're affected, the app may crash and show an error like this:

`Class nameRocksDbSharp.RocksDbException
MessageIO error: NewRandomAccessFile failed to Create/Open: 
Operation did not complete successfully because the file contains a virus or potentially unwanted software.'

Solution: Whitelist the app

To solve problems with your antivirus, you can manually whitelist the Curiosity app and data folder.

On Windows, whitelist the following paths (sometimes also called "add exceptions" or "trusted apps"):
App folder: %localappdata%\Programs\curiosity
Data folder: %appdata%\curiosity\local\

For steps to whitelist files in common antivirus software, follow the instructions in the links below (external websites):
McAfee antivirus
Norton AntiVirus
Trend Micro Antivirus
Avast One
Microsoft Defender
Avira antivirus
Webroot SecureAnywhere AntiVirus
Sophos Home
Cytomic / Advanced EPDR
CleanMyMac by MacPaw

We are working with antivirus companies to get the app whitelisted by default.

For similar crashes on Mac, check the troubleshooting page on CleanMyMac.

Updated on: 08/05/2024

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