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Search Relevance Tuning
Achieving perfect search results often requires iterative tuning.
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Analyzing Search Performance
Use the Overview features in the search management interface to see how often specific terms are searched and which results are being clicked.
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Iterative Boosting
Regularly review the boost weights of your fields. If users are finding too many irrelevant results from the Content field, consider lowering its boost relative to the Summary field.
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Hybrid Search
The best results often come from combining Full-Text search with AI search. Use Full-Text for exact matches (like model numbers) and AI search for conceptual queries (like "trouble with screen").
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Synonyms and Stopwords
Regularly update your synonyms list based on user search behavior to handle common misspellings or alternative terms used by your customers.